Support
Help with your Star Chart, guide, and order
Browse help with your chart and orders below. For questions about free readings, birth time, and guide pricing, visit our frequently asked questions.
For more background, explore how your reading works and how your chart is calculated.
Your Star Chart
Yes. Use Copy link on your Star Chart and send it to a friend. The link opens in any browser without an account. Your birth date, time, and location are not shown, and visitors cannot edit the Star Chart.
Yes. Save the link or email it to yourself from your Star Chart page. It works in any browser. Purchased guides are available through the separate order link sent to your checkout email.
Star Charts are view only. If you entered something incorrectly, create a new free Star Chart with the correct details. If you already purchased a guide, contact support for help.
You do not need to read it cover to cover in one sitting. Start with what catches your eye, sit with what resonates, and come back to the rest later. Some parts may make more sense after you have had time to reflect.
The Star Chart is for adults who want to better understand themselves. Little Star Chart helps parents better understand their child through a personalized parenting guide. Both use a birth chart as a starting point for thoughtful reflection and practical suggestions.
Orders and support
After purchase, your order page shows the progress of your guide. Once it is ready, you can download the PDF. We also send an email to the address you used at checkout so you can return to your guide.
Reach out and we will help you sort it out. We can regenerate your guide with the correct details.
Check the inbox, spam, and promotions folders for the email address you used at checkout. If you still cannot find your guide email, contact support with that email address and we will help you recover access.
Each guide is created specifically for your chart, so we are not able to offer refunds once it has been delivered. But if something went wrong with your order, reach out and we will take care of it.
Reach out to us. We want this to be accessible, and if cost is standing in the way, we are happy to see what we can do.